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Terms & Conditions Of Trade

Website Prices
All our prices are in New Zealand dollars.

Additional Order Methods
By mail or telephone. See the How to Order section for a more detailed explanation, or please send us an email with your questions.

Delivery Times
To the majority of countries, an average of 16 working/ week days from day of dispatch. This may be longer at certain times of the year, extra busy periods and if we are waiting for new stock to arrive. In New Zealand, 4 days from day of dispatch. As we have NO CONTROL over couriers, NZ or international postal services and foreign customs departments we CAN NOT guarantee delivery dates/times. There is no tracking for international parcels valued under NZ$250. You will receive an email to confirm your order is on its way to you.

Methods Of Payment
We accept credit cards (Visa/ Mastercard/ American Express/ Diners), either online or by mail/ telephone. We also accept payment by Paypal and bank transfers within New Zealand.

Shipping Methods
International orders are shipped via New Zealand Post by insured air mail. Orders within New Zealand are shipped standard post or by courier if possible. Shipping costs are shown on each page with the products.

Order Tracking Methods
We give you an order number with your order confirmation and will send you a notification email on dispatch of your order. If you do not receive your order within 16 working/ week days please contact us. We are also able to supply a courier tracking number if your order is shipped by courier and you require it.

Additional Charges
We DO NOT accept responsibility for any Duties or Taxes charged by any agency either within or outside New Zealand. These are the full responsibility of the Purchaser. We also DO NOT have any control over the exchange rate your bank uses or the date they process refunds.

Returns Policy
If you are not satisfied with your purchase, we will issue a full refund or exchange the purchased item for an alternative item. Refunds are made using your original method of payment and
do not
include the original cost of shipping. Faulty goods can be returned at no cost to you the customer. Please ship the returned item, with the order number, to: NZ Souvenirs, PO Box 206, Christchurch, New Zealand. We
will not be liable for the return shipping costs
but will pay the cost of shipping any replacements to you the customer. If the goods ordered are not received due to any fault of New Zealand Souvenirs & Gifts a full replacement or refund will apply.

Privacy Policy
We do not and will not sell, lend or show any of your details received with your order, or by any other means, to any other person or business. We will delete your contact details from our data base should you request it after receiving promotional or product updates from us.

Company Details
The Rugby Post Ltd, trading as New Zealand Souvenirs & Gifts, PO Box 206, Christchurch, New Zealand, Phone: (+64) 021 533223, Fax: (+64) 03 3544110.
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Baby/ Infants: Clothing, Accessories
Bags & Back Packs
Beer Gear from NZ: New Zealand Beer Clothing, New Zealand Beer Accessories
Books of New Zealand: New Zealand Pictorial, New Zealand Children, New Zealand General
Candy & Food
Foot & Underwear: Socks, Underwear
Hats Scarves & Wraps: Beanies & Woolly Hats, Caps & Hats, Scarves & Wraps
Health Products: Bee Products, Additional Products
Jackets & Sweat Tops: Jackets, Sweat Tops & Hoodies
Jewellery Paua Abalone: Bracelets, Brooches & Earrings, Fine Chain Necklaces, Snake Chain Necklaces, Wax Cotton Thong Necklaces, Boxed Paua (Abalone)
Key Rings, Badges, Spoons
Kitchen/Dining/Glasses: Cups, Mugs, Bowls, Salt & Pepper Shakers, Coasters, Placemats & Tablecloths, Tea Towels, Aprons, Gloves & Mitts, Shot & Shooter Glases
Kiwi Gifts: Assorted Items, Novelty Items
Merino Gloves, Scarves & Clothing: NZ Made Merino Gloves & Scarves, Merino Clothing
NZ Supporters Gear: Clothing, Souvenirs & Memorabilia
Official ALL BLACKS Gear: All Blacks Children, All Blacks Infants, All Blacks Souvenirs
Plaques, Plates, Tiles : Tiles & Plaques, Plates
Rugby Gear: Rugby Shirts, Rugby Souvenirs, Rugby T-shirts
Skin Care: Creams and Lotions, Soaps and Gift Packs
Toys & Games: Games, Toys
T-Shirts & Polo Shirts: Unisex Printed, Embroidered Ts & Polo Shirts, Women, Children

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