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How To Order

For a quick summary of important points, see Common Questions page.

Browsing and Buying

You can browse by product category, selected from the green product menu on the left of every page. When you find something you like you simply click on the image for an enlarged image of the product. (For smaller items, there is no larger image necessary.) Return to the page of small images to either continue browsing or to purchase.

ALL PRICES ARE IN NEW ZEALAND DOLLARS and for help with currency exchange conversions, click on the link to the XE.com converter which appears at top and/or bottom of each product page.

To buy a product simply select the size from the pop-down menu (found by clicking the downward arrow beside the size window), type in the quantity, and click "Add to basket".

This takes you to a summary of what you have in your shopping cart at that time. You then either "Continue Shopping" or "Proceed to Checkout".

If at any time you want to check what you have already selected just click "View shopping cart" in the yellow bar of links at the bottom of each page.

Items can be removed at anytime by clicking "Remove" beside the item, and your total will be recalculated.

Buying online

After you have selected items you wish to buy, the postage/freight charge is calculated. (You can check this at any time when viewing the contents of your cart simply by indicating which country the products will be shipped to.) Click on the arrow beside the box showing the destination country and select the appropriate one. The basket is then re displayed with the freight included.

To complete the purchasing process, you can "Proceed to Checkout". You can pay by credit card or Paypal. If you select "Credit Card" you will see a message "After clicking Place Order in the next step you will be redirected to the DPS Payment Express website". You will then be transferred to the DPS Payment Express website page so that your credit card details are held securely at all times. Neither our staff or anyone else will have access to your credit card details.

Enter your name and other details exactly as they appear on your credit card. Complete all details - those that have a red asterisk beside them are mandatory.

If your billing address is not the same as the delivery address (for example, the purchase is for a gift for someone else), you will need to fill out delivery as well as payee information. If the two are the same, however, simply check the "Same as Above" box to indicate this, in order to save entering details a second time.

To make any changes simply click the area and retype your information.

Your order will then be submitted. You will see a confirmation screen and receive a confirmation email.

Prices

All prices shown on our site are in New Zealand dollars. You can use our Exchange Rate Converter (found on every page) to work out approximate prices in other currencies.

Security

The protection of your order information is very important to us, so all your information transmitted through our site is encrypted using SSL. SSL encrypts your order information to avoid the decoding of your information by anyone other than The Rugby Post Ltd trading as New Zealand Souvenirs& Gifts. Neither ourselves or anyone else have access to your credit card details at any stage

Buying by mail

Choose your products, put them in your shopping basket and print the shopping basket plus a blank order form. Fill the form out with your details, sign it and mail it to us at: New Zealand Souvenirs, PO BOX 206, CHRISTCHURCH, NEW ZEALAND.

Buying by telephone

Choose your products and print your shopping basket. Place your order by calling us on + 64 021 533223. We are available 7 days from 10am to 6pm New Zealand time.

Shipping

We ship to all countries by insured air post. Orders for addresses outside New Zealand are shipped by New Zealand Post Air Mail (delivery is about 16 working/ week days from date of dispatch). Orders within New Zealand are shipped by New Zealand Post Standard mail or courier if possible. As we have NO CONTROL over couriers, NZ or international postal services and foreign customs departments we CAN NOT guarantee delivery dates/times.

Payment methods

We accept Visa, Mastercard, American Express, Diners credit cards or you can use Paypal. Bank transfers to our bank account (New Zealand only) can be made on request of our bank details.

Customs charges and sales tax

We make every effort to reduce the chance of Duties and Sales Taxes being charged by overseas Customs Agencies. We do not accept responsibility for any duties and taxes charged - these are the full responsibility of the Buyer. It is advisable, if concerned, to check with your local customs agency before ordering.

All prices are inclusive of all sales taxes applicable to the sale of goods under New Zealand law.

Returned product

If you are not satisfied with your purchase, we will issue a full refund or exchange the purchased item for an alternative item. Refunds are made using your original method of payment and do not include the original cost of shipping. Faulty goods will be returned at no cost to you the customer. Please ship the returned item, with the order number, to: New Zealand Souvenirs, PO Box 206, Christchurch, New Zealand. We will not be liable for the return shipping costs but will pay the cost of shipping any replacements to you the customer. If the goods ordered are not received due to any fault of New Zealand Souvenirs & Gifts a full replacement or refund will apply.

Credits will be made via the original method of payment. Please return product in original packaging if possible and send to: New Zealand Souvenirs, PO Box 206, Christchurch, New Zealand.

You can shop on our site 24 hours a day, 7 days a week.

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